The Gem Suites and Spa
Last updated: 15/12/2025
The Gem Suites and Spa respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.
1. INFORMATION WE COLLECT
We may collect the following personal information:
- Full name and surname
- ID or Passport number
- Contact details (phone, email, address)
- Booking and payment details
- Check-in and check-out information
- Emergency contact details
2. HOW WE USE YOUR INFORMATION
Your information is used to:
- Process bookings and payments
- Verify identity at check-in
- Communicate with you regarding your stay
- Comply with legal and regulatory requirements
- Maintain safety and security on the premises
3. SHARING OF INFORMATION
We do not sell or rent your personal information.
Your data may only be shared with:
- Payment processors
- Booking platforms (e.g. Booking.com)
- Law enforcement or regulatory authorities when legally required
4. DATA STORAGE & SECURITY
- Personal information is stored securely.
- We take reasonable technical and organizational measures to prevent unauthorized access, loss, or misuse.
5. DATA RETENTION
We retain personal information only for as long as necessary:
- To fulfill the purpose for which it was collected
- To comply with legal obligations
6. YOUR RIGHTS
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to unlawful processing
- Lodge a complaint with the Information Regulator of South Africa
7. WEBSITE COOKIES
Our website may use cookies to improve functionality and user experience. You may disable cookies via your browser settings.
8. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website.
9. CONTACT US
For privacy-related enquiries, contact:
The Gem Suites and Spa
Email: info@thegemsuitesandspa.co.za
Phone: +27 69 864 7938